FAQs / Help
In most cases we will aim to post your package by the next working day, delivery times are as follows:
Special Delivery guarantees next working day delivery by 1:00pm with inclusive tracking and signature on delivery. THIS IS A UK SERVICE ONLY (Please note: post is only despatched Mon-Fri. Orders received after midday will be despatched the next day. Orders received after midday on Friday will be despatched on Monday.)
Standard UK Delivery 3-5 working days
It is very rare, but sometimes an order does get lost in the post. If your order has not arrived within 30 days of your order confirmation, please email us at firstname.lastname@example.org and we will investigate it for you. Once we are satisfied that it is genuinely lost, we will resend or refund your goods.
We will make every effort to ensure that your order is securely packaged. However, if it does arrive and it is damaged then please return it to us at:
2 Terrace Walk
Bath BA1 1LN
and we will replace it for you right away.
For attraction tickets and vouchers:
You may have a refund within 14 days of purchase. If they have been posted out to you then you will need to return the tickets or vouchers to us to receive your refund. If you have opted for Free Collection then we can cancel and refund your order immediately.
For retail goods:
We hope that you are happy with your purchase, however if you are not, please return it to us in its original condition within 28 days of receipt and we will be happy to exchange it or give you a refund.
You can cancel any order for attraction tickets and vouchers within 14 days of purchase. If they have been posted out to you then you will need to return the tickets or vouchers to us to receive a refund. If you have opted for Free Collection then we can cancel and refund your order immediately.
If you wish to amend the date for any of your attraction tickets and vouchers please contact us by email at email@example.com or by calling 01225 614420
Yes, we can be found at:
2 Terrace Walk
Bath BA1 1LN
We will have a good selection of Bath themed souvenirs, but not everything you see on the website will be available in store.
Yes! Please email us at firstname.lastname@example.org or phone our customer service team on 01225 614420 and we will be happy to help you locate the item from our shop.
INFORMATION COLLECTED AND ITS USE
The information we collect via the website may include.
1 . Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2 . In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3 . Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4 . Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor your usage of the Website.
What we do with your information:
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.